Dear PowerBox pilot,
you can help us to shorten repair turnaround times by filling in the following form for each device, and including it with the product when you send it to us. Don’t forget to list under ‘Accessories’ everything you are sending in the package. This includes items such as switches, adjustor boards, cables, etc.
Please send the device to us at the following address:
Phone +49 906 99 99 9-200
Note: Before returning batteries, please contact us.
Customs notice for customers from non-EU countries: Please declare your defective devices as "items sent for repair" with the corresponding value, never with the new price. Customs fees incurred due to incorrect declaration of value will be invoiced.
If you are in North- or South America or Canada please send the device to us at the following address:
PowerBox-Systems Americas Corp.
6970 Business Park Blvd N. - Suite 8
Jacksonville, FL 32256
An overview of the regulations for repairs regarding actions and costs is available for download here
We undertake not to pass on the data entered here to any third party, and not to use it for promotional purposes!